Privacy Policy
Last updated: October 2026
1. Who We Are
Skyline Ceramics Ltd (“we”, “us”, “our”) is a tiles, sanitaryware and bathroom solutions company based in Kitengela, Kenya. You can reach us at +254 726 547 470 or via WhatsApp.
2. Information We Collect
We collect information you provide directly to us, including:
- Contact details – name, email address, phone number – submitted via our contact form or WhatsApp.
- Order information – billing and shipping details when you make a purchase through our online shop.
- Browsing data – pages visited, device type, and IP address collected automatically through cookies and analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Respond to your enquiries and provide customer support
- Send order confirmations and delivery updates
- Improve our website and product offerings
- Comply with legal obligations
We do not sell, rent or share your personal data with third parties for marketing purposes.
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your cart, and analyse site traffic. You may disable cookies in your browser settings, but some parts of the site may not function correctly as a result.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Order records are kept for a minimum of seven (7) years for accounting and tax purposes.
6. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at +254 726 547 470 or via our Contact page.
7. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
9. Contact Us
Skyline Ceramics Ltd
Kitengela, Kenya
Phone: +254 726 547 470
WhatsApp: Chat with us